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Palautuskäytäntö

We at J & M Multi Services Boutique™ have a 15-day return policy, which means you have 15 days after receiving your item(s) to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jmmultiservicesboutique@gmail.com. Once your return is accepted, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package(s). Items sent back to us without first requesting a return will not be accepted.

Please note the original shipping fees were covered by us, but the shipping cost to all returns will be applied to the customer.

You can always contact us for any return question at jmmultiservicesboutique@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like swimwear. Please reach out to  jmmultiservicesboutique@gmail.com, if you have questions or concerns about your specific items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method minus the return shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.